On the specifics of organising refresher courses and the problems encountered during the pandemic (Using the example of Taraz Regional University named after M.Kh. Dulaty)

Abstract

The article considers the problems of organizing professional development of the teaching staff and university staff in the distance learning format, which emerged during the Emergency-Pandemic on the example of M.Kh. Dulaty Taraz Regional University. The article analyzes requirements for the qualification level of university staff to be prepared for the forthcoming changes. The article considers results of research on the quality, effectiveness, and demand for professional development courses at all levels through input and output diagnostics (questionnaire survey) of course participants. Weaknesses and strengths of the conducted online training courses are identified to further guide and determine the training needs for specific categories of trainees, organizational units. The article considers factors improving the quality of human resources, services provided, appropriate organizational changes through the organization of external and internal training courses for university employees.