Resolution of conflict situations in the labor sphere

Abstract

Interpersonal conflicts in the workplace represent a significant source of stress that causes suffering, because they lead to the contesting of certain resources belonging to employees, or they are also rooted in the threat or loss of certain resources. The purpose of the research work is to analyze the actions of a third party that impedes the organization's ability to limit the occurrence of conflicts, punishable practices, and limit the individual and collective consequences of such behavior when they occur. The results and practical recommendations presented in the paper can be used in the work of management bodies, become the basis of lecture courses for management personnel on conflict management training in organizations, and also be used as a training manual for seminars. The results of the study provide recommendations for various levels of conflict prevention and resolution mechanisms at various levels within an organisational setting. The integration of conflict prevention mechanisms is crucial for minimising the hidden costs associated with conflict within organisations. Our review of the scientific literature shows that this is extremely relevant, since conflicts involve hidden, but high costs, and that any organization will benefit if it takes this issue into its own hands. Faced with the growing restrictions imposed on workers, the reduction of their autonomy and the collapse of labor collectives, workers need help. The proposed mechanisms and methods in the article provide such assistance, providing both a "valve" for mitigating painful events, and friendly listening, as well as a set of tools for improving organizational life.